On August 1, Frontier Airlines flight attendants used duct tape to restrict a 22-year-old man from Ohio who allegedly groped two female flight attendants' breasts and punched a male flight attendant in the face. Slater was referencing recent instances in which airlines used duct tape to restrain passengers. A United Airlines passenger plane at Kingsford Smith Airport on Jin Sydney, Australia. United Airlines has issued guidance to flight attendance to avoid using duct tape to restrain unruly passengers. When things have evolved, you've relied on all aspects of inflight safety training, including de-escalation." The overwhelming majority of our customers have been on their best behavior throughout the pandemic and returned to our flights with confidence and enthusiasm. "As you've likely seen, a few airlines have recently made news about the way they've handled situations onboard. The memo, obtained by Newsweek, was titled "A Message from John Slater, Senior Vice President Inflight Services" and referenced the recent duct tape incidents that happened with other airlines and then counseled flight attendants to rely on de-escalation strategies first. "Please remember that there are designated items onboard that may be used in difficult situations, and alternative measures such as tape should never be used," the memo read. United Airlines officials sent a memo to its flight attendants on Friday advising them to avoid using duct tape as a method of restraining unruly passengers during flights.Īfter two major airlines in recent weeks have made headlines for duct-taping misbehaving passengers to their seat mid-flight as a means of restraining them, United Airlines sent a message to employees reminding them not to copy this practice.
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